PURPOSE:
The IT Specialist is responsible for configuring, developing, and managing the systems management software (SCCM/Intune) for all end-user hardware. This role will help to identify and troubleshoot issues with new hardware or software deployments.

KEY OBJECTIVES AND RESPONSIBILITIES:
• Responsible for non-standard workspaces and providing recommendations for proper hardware.
• Responsible for ensuring optimal performance of end-user workstations and work to design solutions.
• Communicate with the CAB per protocol and participate in the change management process as necessary.
• Working knowledge and hands on experience with SCCM 2012 R2/SCCM 2008/Microsoft InTune
• Trouble shoot SCCM agents installed on clients to ensure that all systems are receiving updates
• Responsible for providing design, deploying, configuring and support of desktop technologies.
• Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain
• Management of software application patches windows updates etc.
• Strong knowledge of Active Directory, Entra ID, and Group Policy administration
• Maintain and support the backups of local production infrastructure.
• Support customer use of local applications and equipment, escalating to vendors, the IT Infrastructure team, or IT Applications team as necessary.
• Coordinate with other IT staff to learn new skills and improve the consistency of the end-user experience at all Calumet locations.
• Work with the IT Infrastructure Team to complete projects for the company.
• Train teammates in the use of new hardware and application software and software tools.
• After-hours support may be necessary in limited situations.
• Respond to inquiries and requests for escalated technical assistance from end-users.
• Other duties as assigned.

REQUIRED EDUCATION/EXPERIENCES:
• Bachelor’s degree in Information Systems, Computer Information Technology, or similar technical field
• 3+ years experience using Microsoft InTune
• Must be able to lift and carry up to 30 pounds

PREFERRED EDUCATION/EXPERIENCES:
• Knowledge of or experience with Office 365 and Azure administration
• Demonstrable problem-solving abilities and a willingness to find root causes
• Strong desire to help people and improve service with IT function
• Ability to handle multiple workloads in a fast-paced environment, with demonstrated ability to set priorities and manage own time in order to maximize productivity
• Associate-level and entry-level certifications in the following areas are preferred: networking, physical hardware, virtualization technology
• Knowledge or experience in MS Intune
• Ability to install software and troubleshoot a wide range of applications

COMPETENCIES:

• Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test.

Other details:
Pay Type > Salary